FREQUENTLY ASKED QUESTIONS
May I have the car Delivered / Picked-up?
You may choose to pick up / return your vehicle directly to your home, office, hotel, airport, or other location at no additional cost. Please note: All pickup & delivery arrangements must be confirmed at least 24 hours in advance in order to guarantee on-time service. Any changes to pickup or delivery times/locations with less than 24 hours notice may incur an additional transportation fee.
May I add a driver once the trip has already started?
Yes, you may. After signing in to my account, select + additional driver in my profile on the Dynasty Motors website.
Are my passengers allowed to drive? How do I add a driver?
Additional drivers may be added at no additional charge by selecting +additional driver in my profile under the my account menu of the Dynasty Motors website. Each additional driver must submit a valid drivers license and will be subject to the same age, licensing, and driving-record restrictions as the primary renter.
What information is required of renters?
- Payment card information: The renter must also provide their payment card information.
- Drivers license information: Every renter must submit his or her drivers license number, in addition to the name and address on their drivers license.
- Identity verification questions: RealCar asks domestic applicants to provide the last four digits of their Social Security number, and may also ask them a few straightforward questions which they should be able to answer readily without reference to documentation to confirm their identity.
- International Drivers: Non-US drivers are required to provide additional information, valid passport, and drivers license from their home country.
What are the eligibility requirements?
- You must be over 21-years old, and hold a current, valid (non-temporary) drivers license (no major moving violations, DUI convictions, or similar infractions) and present your license to Dynasty Motors when you receive your vehicle.
- If you are under the age of 25, you may be required to demonstrate at least two years of current, U.S.-licensed driving history.
- If you hold a foreign license, you must be at least 25 years old, and will be required to show your passport and a photograph of your license.
- All renters must be physically present at the time of the rental. Unfortunately, Dynasty Motors does not allow 3rd parties to pick up vehicles, and our employees must physically hand the keys to the cars driver.
Can I extend my reservation?
Yes, you may, unless another renter has already booked the vehicle. If a trip is not extended and the vehicle is kept beyond the scheduled trip end time, you will be subject to significant late fees.
What times can I get a car delivered?
Our normal delivery hours are between 9 am and 9 pm. Any deliveries outside of those hours must be pre-arranged with us. We'll do our best to work around your schedule.
Smoking Policy
All cars in the Dynasty Motors fleet are strictly non-smoking. Renters or their passengers are not permitted to smoke in any vehicle in the Dynasty Motors fleet. Dynasty Motors takes reports of smoking very seriously. If smoking is detected after a reservation has ended, the renter will face fines of up to $250.
Cancellation and Refund Policy
Customers may cancel 72 hours prior to the reservation start date for a full refund. If a cancellation is made within 72 hours of the reservation start date and time, an e-credit will be provided which can be applied toward future rental reservations with Dynasty Motors.
Mileage Limitations
Daily and weekend rentals include 200 free miles per day, weekly rentals include 1,000 free miles, and monthly rentals include 3,000 free miles (unless stated otherwise). Additional miles driven will incur a charge at the stated mileage rate of $0.75 per mile.